A new service which moves our current way of working to be more in line with social distancing measures, yet still providing a service to support the vulnerable members of our community. We are providing a telephone service for vulnerable members of our community who are isolated, worried, need someone to talk to. There will be a friendly person at the end of the line to chat to for general advice, reassurance referral to specialist support. We are able to call clients back should they be worried about cost.
This will be supported with volunteers who will be trained to speak with members of the public and will have the support of a trained professional. Referrals can be made by volunteers for care packages and for more specialist support for mental health, addiction and anger management. Support Workers will then get in touch with you to arrange support.
It is important to note that we will still be providing 1-1 support in person for our existing clients for:
Please share and print our poster if possible [vineline_poster.pdf]